Smart shopping: What consumers expect today

Woman shopping on phone

Today’s world is moving faster than ever before due to digital revolution. This has not only changed the way we humans live but also the way in which we interact with the world.

For instance, if you would want to do something like ordering a pizza or watching the premier of a new television series you no longer have to wait for ages! You can do these activities within a few clicks!

Furthermore, you would prefer having a personalised touch when it comes to ordering a pizza or getting video suggestions based on your liking.

In a nutshell, consumers have become smarter, and they now expect:

  • Quick service or delivery
  • Personalised moments
  • Ongoing value

This has been backed by the following industry statistics:

35% of shoppers expect prefer self-service options such as pick up lockers and shipment holding at terminals when it comes to pick up facilities. (Source: November 2017 | The Modern Customer Delivery Imperative – Convey)

73% of consumers consider delivery is most important to the overall shopping experience. Furthermore, two out of three consumers will choose a retailer based on the availability of delivery options. (Source(s): November 2018 | Last Mile Delivery: What Shoppers Want and How to Save Retail – Convey July 2016 | Accenture)

40% of shoppers say taking more than two days for delivery would prevent them from making a purchase. So, delivery time matters a lot to today’s “smart shopper” (Source(s): April 2018 | Retail Touch Points)

The above expectations also hold when it comes to an essential activity which you would do on a frequent basis – i.e. grocery shopping.

Smart shoppers would not only expect their grocery items to be available when they order online but would also prefer a timely and smooth delivery and pick up experience. Moreover, they prefer having a personalised touch to it!

We at Mackzan are here to simplify the entire grocery shopping experience for you so that you can have more time to do the things you love instead of grocery shopping.

Be a part of our Smart Community

We are still in the early stages of building our company and our product. But we are excited to build it with you.

 Please sign up here to be part of our VIP List. Hundreds have signed up already, but only the first 1000 will be given VIP status (i.e. access to discounts, 1 month free deliveries for orders worth $35 and above, and specials).

What frustrates you about traditional grocery shopping? Let us know to help us improve our product.

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